At Elvantae LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help in accordance with the policy outlined below.
30-Day Return Policy
You may request a return within 30 calendar days from the date your order is delivered. To be eligible for a return, the item must be unused, unopened, and in the same condition in which it was received, including original packaging. Proof of purchase is required for all returns.
Eligibility for Returns
Returned items must be unused, unwashed, and free from damage caused by misuse or improper handling. Products must be returned in their original packaging and in a condition that allows them to be resold. Due to hygiene and safety considerations, items that have been opened or used may not be eligible for return.
How to Initiate a Return
To start a return request, please contact our customer support team with your order number and details of the item you wish to return.
Email: support@elvantae.com
Phone: 1.888.416.4441
Service Hours: Monday–Friday, 9AM–5PM EST
Once your request is reviewed and approved, you will receive return instructions from our support team.
Return Shipping
If your return is approved, Elvantae LLC will provide instructions for return shipping. Return shipping costs may be covered depending on the reason for the return. Please do not send items back without first contacting our support team.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider, but refunds typically appear within several business days. We do not charge any restocking fees.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will review the matter promptly and offer a replacement or refund, as appropriate.
Exchanges
At this time, Elvantae LLC does not offer direct exchanges. If you would like a different item, please request a return for the original purchase (if eligible) and place a new order through our website.
Payment Methods
We accept major credit and debit cards, as well as secure third-party payment processors. All payments must be completed at the time of purchase.
Shipping Information
Orders are typically processed within 1–2 business days, excluding weekends and holidays. We currently ship only within the United States and do not offer international shipping. Delivery times may vary based on location and carrier, but most orders arrive within a few business days after shipment.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
Elvantae LLC
Email: support@elvantae.com
Phone: 1.888.416.4441
Address: 9941 Manchester Hwy
Service Hours: Monday–Friday, 9AM–5PM EST