At Elvantae LLC, we are committed to delivering your personal care products safely and efficiently. Please review our shipping policy below to understand how orders are processed and delivered.
Domestic Shipping Only
Elvantae LLC currently ships only within the United States. We do not offer international shipping at this time.
Order Processing Time
All orders are processed within 1–2 business days, Monday through Friday, excluding holidays. Once your order has been processed, you will receive a confirmation notification when your package has shipped.
Shipping Rates and Delivery Estimates
We are pleased to offer free shipping on all orders, with no minimum purchase required. After your order has shipped, delivery is typically completed within 3–5 business days, depending on your location and the carrier.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or high-volume periods.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a shipping confirmation email from support@elvantae.com that includes your tracking information. Tracking details usually become active within 24 hours of shipment.
Shipping Address Changes
If you need to update your shipping address after placing an order, please contact us as soon as possible. While we will do our best to accommodate address changes, we cannot guarantee modifications once an order has been processed or shipped.
You can reach us at support@elvantae.com or by calling 1.888.416.4441 during our service hours.
Damaged or Lost Packages
Elvantae LLC is not responsible for items damaged or lost during transit once the package has been handed over to the shipping carrier. If your order arrives damaged, please retain all packaging materials and contact the shipping carrier directly to file a claim. You may also contact our support team for guidance.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us using the information below:
Elvantae LLC
Email: support@elvantae.com
Phone: 1.888.416.4441
Address: 9941 Manchester Hwy
Service Hours: Monday–Friday, 9AM–5PM EST