Welcome to Elvantae LLC. These Terms and Conditions (“Terms”) govern your use of our website (the “Site”) and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully before using our services.
1. General
Elvantae LLC (“we,” “us,” or “our”) operates this e-commerce Site offering personal care products, including Men’s Body Wash, Moisturizing Body Wash, and Hand Wash, to customers in the United States. These Terms constitute a legally binding agreement between you and Elvantae LLC.
2. Your Account
If you choose to create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to refuse service, terminate accounts, cancel orders, or remove content at our sole discretion.
3. Product Information and Pricing
We strive to ensure that all product descriptions, images, and pricing information on our Site are accurate and up to date. However, errors or inaccuracies may occasionally occur. Elvantae LLC reserves the right to correct any errors, update product information, or change prices at any time without prior notice. All prices are listed in U.S. Dollars.
4. Order Acceptance and Cancellation
Submitting an order does not guarantee acceptance. We reserve the right to accept or decline any order for any reason, including availability issues or suspected fraud. If an order is canceled after payment has been processed, a full refund will be issued to the original payment method.
5. Payment
We accept major credit and debit cards as well as secure third-party payment processors. Payment is required at the time of order placement. By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us to charge the total order amount, including applicable taxes and shipping fees.
6. Shipping Policy
Orders are typically processed within one to two business days, excluding weekends and holidays. We currently ship only within the United States. Shipping times may vary based on location and carrier, but most orders arrive within a few business days after shipment. Tracking information will be provided once your order has shipped.
7. Return and Refund Policy
Customer satisfaction is important to Elvantae LLC. Eligible products may be returned within a reasonable period following delivery, provided items are unused and in their original condition. To initiate a return or request a refund, customers must contact our support team for instructions. Refunds are issued to the original payment method once the return has been received and inspected. Processing times may vary depending on the payment provider.
8. Intellectual Property
All content available on this Site, including text, images, graphics, logos, and software, is the property of Elvantae LLC or its licensors and is protected by United States and international intellectual property laws. Unauthorized use of Site content is strictly prohibited.
9. Disclaimer of Warranties
The Site and all products and services provided by Elvantae LLC are offered on an “as is” and “as available” basis, unless otherwise stated in writing. We make no warranties, express or implied, regarding the operation of the Site or the information, content, or products available through it. Your use of the Site is at your own risk.
10. Limitation of Liability
To the fullest extent permitted by law, Elvantae LLC shall not be liable for any damages arising from your use of the Site or from the purchase or use of any products, including indirect, incidental, or consequential damages.
11. Indemnification
You agree to indemnify and hold harmless Elvantae LLC, its owners, employees, and affiliates from any claims, losses, or damages arising from your violation of these Terms or misuse of the Site.
12. Governing Law
These Terms and any related agreements shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.
13. Changes to These Terms
Elvantae LLC reserves the right to update or modify these Terms at any time. Changes will be effective upon posting on the Site. Continued use of the Site after updates constitutes acceptance of the revised Terms.
14. Privacy Policy
Your use of our Site is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Elvantae LLC
Email: support@elvantae.com
Phone: 1.888.416.4441
Address: 9941 Manchester Hwy
Service Hours: Monday–Friday, 9AM–5PM EST